Interpersonal Skills Courses
We’ve all heard the statement that “it is not what you do it is how you do it that counts”. Well we can help you make the most of how you come across to other people and how you can manage the impression you make.
We can also help you develop, and refine, other fundamental business life skills to improve your presentations, meetings, how well you motivate, negation and influence your colleagues. The courses below are listed alphabetically.
Appraisal Reviewer Skills Workshop
Course Aims: To enable managers or team leaders to operate a system of managing staff through goal setting, coaching, supporting and giving feedback. It is by using a whole system which will enable the linking of the companies strategic plan to each individual’s key goals and job role. The workshop will focus on how managers and staff have a mutual responsibility for making the process work.
Confidence and Assertiveness Introduction
- To enable delegates to understand their interpersonal style on others and to develop Assertiveness techniques.
- How to distinguish between assertive and non assertive behaviour
- How to behave assertively in difficult situations
- How to define their own behavioural style
- Their rights
Customer Service Awareness
- To provide delegates with an awareness of the company’s service objectives and of their role in dealing with the department’s, and companies; internal and external customers
- To develop customer handling skills, both directly (i.e. face to face) and indirectly (i.e. phone, letter, fax, email, etc.)
First Steps in Leadership
Course Aims: To provide new team leaders/supervisors or potential team leaders/supervisors with an understanding of different management/leadership styles, tools and techniques. Delegates will also have an understanding of their own preferred style of working and its impact on other people
Influencing and Persuading Skills
Course Aims: To explore ways to get your point across and influence other people to your way of thinking in business to get results
- Understand what Influence and persuasion is and the basics of influencing
- Understand importance of preparation
- Understand importance of building rapport
- Understand the basics of NLP
- Understand what causes resistance and how to overcome it
- Understand power words and when/where to use them
- Understand Ciadini’s social influencers
- Understand Charvet’s Language & Behaviour model
Managing People Performance
- Recognise Good & Poor Performance issues
- Understand what responsibility ALL leaders of people have
- Employ techniques to deal with ranges of performance – to raise levels of performance
- Feel confident in tackling performance issues
NLP / Emotional Intelligence Overview
Course Aims: An overview of NLP, its background and key concepts. Overview of emotional intelligence, what it is, its impact and application in an organisational setting. An over view of the main dimensions of the profile, what they mean, etc.
- To introduce delegates to the concept of managing time to improve productivity and effectiveness.
- To make delegates aware of the need to plan, delegate and control their own time and the influence they have on other people’s time.
Train the Trainer
- Explain the advantages of training other people at work by relating this to personal experience.
- List the 4 difference Learning style and describe suitable learning activities for each.
- Describe the Learning Cycle, and adapt their training style to include it in their own training sessions.
- Explain the difference between knowledge, skill and attitude.
- Explain the need to obtain clear and measurable outcomes.
- Write clear training objectives and set measurable standards for each group of trainees that they interact with.
- Demonstrate techniques for dealing with “challenging” delegates and explain reasons why delegates can be difficult
- List at least 4 barriers to learning and describe ways for counteracting them.
- Explain the difference between assessing and evaluating training and describe methods for conducting both.
Transactional Analysis (TA) Introduction
- To provide delegates with an understanding of the basic concepts within transactional Analysis and to give delegates working knowledge of TA Drivers, ego states and games theory.
- Delegates will also get an understanding of their own preferred ego state and driver and the implications of their state in their communications.